Frequently Asked Questions

Choose the product you would like, follow the personalization instructions on its product page, and add it to your cart. Review your selections before completing checkout.

Available payment methods are displayed at checkout. The payment options shown will depend on your location and checkout eligibility.

After checkout, you will receive an order confirmation email containing your order details. If you cannot find it, check your spam or promotions folder and confirm that the email address entered at checkout was correct.

Use the order confirmation and any shipping notification emails you receive to refer to your order. If you need help locating your order, contact us with your order number.

Open the product page and follow the personalization instructions provided. Depending on the product, you may be able to add names, photos, or other requested details. Review your entries carefully before checkout.

Personalization options vary by product. Please use the available fields and instructions on the product page. If you are unsure whether a particular request is possible, contact us before ordering.

Contact us as soon as possible. Requests to change an order must be made within 12 hours of placing it. Because products are made to order, changes may not be possible once production has started.

Production times vary by product and fulfillment provider. Please refer to the individual product page for its estimated production timeframe. Production time is separate from carrier shipping time.

Delivery time depends on the product, its production timeframe, the shipping method, and the carrier. Product-specific estimates are provided on the product page when available. Carrier delays can sometimes affect delivery.

We currently ship within the United States. Shipping availability and applicable rates are shown during checkout.

Shipping costs vary depending on the product and fulfillment provider. Your available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

When tracking information is available, it will be sent to the email address used at checkout. Tracking may not become active immediately after a shipping notification is issued.

You may request cancellation within 12 hours of placing your order. Please contact us promptly with your order number. Since items are made to order, cancellation may not be possible after production begins.

Contact us as soon as possible if you entered an incorrect shipping address. Requests must be made within 12 hours of placing your order. We cannot guarantee changes after an order has entered production or fulfillment.

Please contact us with your order number, a description of the issue, and clear photographs of the damaged item and packaging. We will review the issue and help determine an appropriate resolution.

Contact us with your order number and clear photographs showing the issue. We will review the details and work with you on an appropriate resolution. Please do not discard the item or packaging until we respond.

Because personalized products are made to order, we generally cannot accept returns for a change of mind or incorrect personalization details submitted by the customer. This does not affect your ability to report an item that arrives damaged, defective, or incorrect. Please review our Returns and Issues Policy for details.