Plans change, and we understand. Here's what you need to know if you need to update or cancel an AyuCrafts order.
Please contact us within 12 hours of placing your order. Requests are subject to whether production or fulfillment has already begun.
We understand that plans can change. You may request cancellation within 12 hours of placing your order.
To request cancellation, contact us as soon as possible and include your order number. A cancellation request is not confirmed until you receive a response from AyuCrafts.
If you need to update your personalization details, product selection, or shipping information, contact us within 12 hours of placing your order.
Please clearly explain the change you would like to make and include your order number. Because our products are made to order, we cannot guarantee that requested changes can be completed once production or fulfillment has started.
Our products are created especially for each customer. Once an order enters production or fulfillment, it may no longer be possible to cancel, modify, or stop the order.
If production has already started, we will let you know what options, if any, are available. Please wait for confirmation from our team before assuming a cancellation or change has been completed.
To request a cancellation or order change, contact AyuCrafts within 12 hours of placing your order.
Please provide your order number, the email address used at checkout, and a clear explanation of the cancellation or change you are requesting.
We recommend contacting us as soon as possible because orders may move into production during the request window.
The 12-hour cancellation and modification window does not prevent you from reporting an item that arrives damaged, defective, or different from what you ordered.
If there is an issue with your order, contact us with your order number, a description of the issue, and clear photographs when applicable. We will review the details and work with you on an appropriate resolution.
If you need to request a change or have a question about an existing order, please reach out as soon as possible.