Returns & Refunds

All products offered by AyuCrafts are personalized and made to order. Because each item is created specifically for the customer, we do not accept returns or issue refunds for:

• Changes of mind after placing an order.
• No longer wanting or needing the purchased item.
• Selecting the wrong product, design, color, or personalization option.
• Incorrect names, spelling, photographs, wording, or other details submitted by the customer.
• Personal preferences or expectations that were not included in the original product description.

Please carefully review your selections and personalization details before completing your purchase.

We want every customer to receive an item that reflects the order they placed.

If your order arrives damaged, defective, or different from what you purchased, please contact us so we can review the issue.

When submitting a report, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging, when applicable.

Each report is reviewed individually. Submitting a report does not automatically guarantee a refund or replacement. After reviewing the information and available evidence, AyuCrafts will determine the appropriate next steps in accordance with applicable consumer protection requirements.

Please contact us promptly after discovering an issue so we have an opportunity to investigate.

Customers are responsible for reviewing and confirming all personalization information before submitting an order.

AyuCrafts is generally not responsible for errors in customer-provided names, spelling, photographs, dates, wording, or other personalization details.

If you notice an error after placing your order, contact us immediately. We will review the request, but changes may not be possible once production has started.

Customers may submit a cancellation request within 12 hours of placing an order.

Cancellation requests are subject to review and are not automatically approved. Because our products are made to order, production or fulfillment may begin before the 12-hour period has ended.

If production or fulfillment has already started, cancellation may no longer be possible.

For complete details, please review our Cancellation & Order Changes Policy.

If a refund is approved, it will be issued to the original payment method whenever possible.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

A refund is not considered approved until AyuCrafts has reviewed the request and confirmed the resolution.

If you believe your order arrived damaged, defective, or incorrectly fulfilled, please contact us with your order number and relevant details.

We will review your concern and communicate the next steps.

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