Everything you need to know about how your personalized creations are prepared, shipped, and delivered.
Every AyuCrafts order is created especially for you. Here's what to expect from production through delivery.
Every AyuCrafts product is made to order. Once your purchase is completed, your order is submitted for processing and preparation.
Please review your order confirmation carefully to make sure your product selections and personalization details are correct.
Because our products are made especially for each customer, production time varies depending on the product and its fulfillment provider.
Please refer to the individual product page for its estimated production timeframe. Production time is separate from carrier shipping time.
We currently ship within the United States. Shipping availability is determined by the delivery address entered during checkout.
We will update this page if additional shipping destinations become available.
Shipping costs vary depending on the product, fulfillment provider, and available shipping method. Applicable shipping options and charges are displayed at checkout before your purchase is completed.
Estimated delivery time includes both production and carrier transit. Product-specific estimates are provided on the product page when available. Actual delivery may vary due to carrier operations and other circumstances outside our control.
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking updates may take some time to appear after a shipping notification is issued. Please allow the carrier time to register the shipment.
If you need help with your order, contact AyuCrafts.
Although we work to have orders prepared and shipped as smoothly as possible, delays can occasionally occur due to carrier operations, weather, holidays, or other circumstances.
If you entered an incorrect shipping address, contact us immediately. Address change requests must be submitted within 12 hours of placing your order. We cannot guarantee changes after production or fulfillment has started.
If your order appears delayed or has not arrived, please contact our team so we can help review the situation.
Have a question about your order, shipping, or delivery? We'd be happy to help you find the information you need.